At La Famsey Realty Ltd, customer satisfaction is a priority. This Refund Policy outlines the conditions under which refunds are issued for transactions made through our services. Please read this policy carefully.
1. Scope of the Refund Policy 1.1. This policy applies to payments made for property purchases, consultancy services, and other transactions facilitated by La Famsey Realty Ltd. 1.2. Refunds are subject to the terms and conditions of individual agreements signed between La Famsey Realty Ltd and the customer.
2. General Refund Conditions 2.1. Refunds will only be issued in cases of overpayment, service unavailability, or as stipulated in the specific terms of a written agreement. 2.2. All refund requests must be submitted in writing to our customer support team via email at help@lafamseyrealty.com or by calling +2348174549638.
3. Eligibility for Refunds 3.1. Refunds for property purchases are not granted unless specified in the agreement or due to exceptional circumstances such as misrepresentation of property details. 3.2. Refunds for consultancy or ancillary services are issued only if the service has not been provided or delivered as agreed.
4. Refund Request Process 4.1. To request a refund, you must provide the following:
- Proof of payment (e.g., receipt, transaction ID).
- Details of the transaction and the reason for the refund request. 4.2. Refund requests will be reviewed within 10 business days, and eligible refunds will be processed within 14 business days of approval.
5. Non-Refundable Payments 5.1. Deposits or advance payments for properties are non-refundable unless explicitly stated otherwise in the agreement. 5.2. Payments made to third-party service providers or government agencies for documentation, permits, or other ancillary services are not refundable by La Famsey Realty Ltd.
6. Mode of Refund 6.1. Approved refunds will be issued through the same payment method used for the original transaction unless otherwise agreed. 6.2. Any bank or transaction charges incurred during the refund process will be deducted from the refunded amount.
7. Changes to Refund Policy La Famsey Realty Ltd reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately upon publication.
8. Contact Us For questions or concerns regarding this Refund Policy, please contact us at: Email: help@lafamseyrealty.com Phone: +2348174549638
Last Updated: December, 2024